At Roiers LLC, customer satisfaction is important to us. This Return and Cancellation Policy explains the conditions under which you may request a return or cancellation of your purchase.
Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.
To request a cancellation, please contact us immediately at:
info@briko-zone.com
If the order has already been processed or dispatched, cancellation may no longer be possible, and the return policy below will apply.
You may request a return within 14 calendar days from the date of delivery.
To be eligible for a return:
The item must be unused
The product must be in its original condition
All original packaging, accessories, manuals, and labels must be included
The product must not show signs of wear, damage, or misuse
To initiate a return, you must contact us in writing at:
info@briko-zone.com
Returns sent without prior authorization may not be accepted.
Please provide:
Your order number
The reason for the return
Photos of the product (if applicable)
Once your request is reviewed and approved, you will receive return instructions.
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be issued within 14 business days
The refund will be processed using the original payment method
No additional processing fees will be charged
We reserve the right to withhold a portion of the refund if the returned goods show signs of diminished value due to handling beyond what is necessary to verify their nature and functionality.
Unless the return is due to:
A defective product
A shipping error
An incorrect item sent by us
Return shipping costs are the responsibility of the customer.
We do not accept cash-on-delivery (COD) returns.
Customers are responsible for properly packaging returned items to prevent damage during transit.
The following items are not eligible for return:
Personalized or custom-made products
Items opened that cannot be resold for hygiene reasons
Perishable goods
Digital products or downloadable software
Items marked as “Final Sale”
If your item arrives damaged or defective, please contact us within 48 hours of delivery at:
Include clear photos or video evidence of the issue so we can assist you promptly.
This Return and Cancellation Policy constitutes our standard commercial return policy.
Nothing in this policy limits any rights that may be granted under applicable consumer protection laws in your jurisdiction.
For any questions regarding returns or cancellations, please contact:
Roiers LLC
30 N Gould St, Suite R
Sheridan, Wyoming 82801
United States
EIN: 61-2071533
Email: info@briko-zone.com