If your order arrives damaged, incomplete, or different from what you expected, please report the issue within 48 hours of receiving the package by emailing us at:
You will receive an automated confirmation email — please reply to that message and include clear photos showing:
The outer packaging
The shipping label
The items received
Any visible damage or missing components
All delivery-related issues are handled with the highest priority, and we will make every reasonable effort to resolve your case as quickly as possible.
If a product does not function correctly despite proper use and compliance with the provided instructions, please contact our support team at:
After receiving our automated response, please reply with:
Photos or a short video clearly showing the issue (for example: the product not powering on, charging issues, or malfunction during use)
If video evidence cannot be provided, or if the material submitted does not clearly demonstrate the issue, we may request that the item be returned to our facility for inspection.
⚠️ Please note:
Return shipping costs are the responsibility of the customer.
We do not accept cash-on-delivery (COD) returns.
Returns sent without prior authorization may be refused.
If you are not satisfied with the solution provided, or if a mutual agreement cannot be reached, you may seek resolution through an appropriate dispute resolution mechanism available in your jurisdiction.
For customers residing in the United States, you may contact your state’s consumer protection office or pursue remedies available under applicable federal and state laws.
Only requests that meet the conditions outlined above will be eligible for further review and dispute resolution.
For additional information, please refer to our Terms and Conditions and Cookie Policy, both available at the bottom of any page on mcstorum.com.